Paubox (Moved)
Table of contents
Table of contents
About Your Flourish + Paubox Account
Paubox Overview
Paubox Setup
Configuring Your Account
Paubox Install - Last Step Tutorial
How do I enable DKIM?
DKIM Resources
Paubox + Flourish Subscription
Accessing Your Account Settings Page
Paubox Account Settings Page
Manage User Accounts
Manage Account Billing & Subscription
Additional Resources
Parting ways with Paubox
Paubox Off-boarding Steps
Paubox Resources
About Your Flourish + Paubox Account
If you have purchased a Flourish + Paubox subscription, the administrator user can access your organization's Paubox account settings. The account settings page allows administrators to modify account settings, manage billing, and view organizational email data. Additionally, administrators can add and remove current account users from the Encrypted Senders page.
Paubox Overview
Paubox Setup
Upon purchasing your Paubox subscription, an email will be sent to you with the Paubox Box. You will need to accept the BAA to ensure compliance with your account.
Configuring Your Account
The next step is to configure your Google Workspace admin settings and adjust your DNS records accordingly. The instructions can be found here: Paubox Setup .
In Part II, #7 of the instructions, the Outbound gateway to set in your admin settings is: outbound.paubox.com
Paubox Install - Last Step Tutorial
How do I enable DKIM?
Please note: you will need to add a new DNS record at your domain hosting provider (GoDaddy or Wix, for example) to complete the DKIM configuration.
.2In the left-hand navigation menu, click Overview
.3In the DKIM Configuration row, click Open Settings
.4Select your domain in the dropdown menu and click Generate DKIM Key
.5Add a new DNS record to your domain host with these values (some guides are below*)
.6Toggle "DKIM Enabled" to Yes
DKIM Resources
Paubox + Flourish Subscription
Accessing Your Account Settings Page
To access your account settings page follow the steps:
- Go to Paubox
- Click > Sign in at the top right of the page
- If this is your first signing into your account, you will need to reset your password.
- Click > Forgot Password?
- Under Reset Your Password, you will need to input the account administrator's email address.
- If you do not know your account administrator's email address, please contact Flourish Support at support@flourish.healthcare or submit a support request .
- Once you have reset your password, an email will be sent to the email address you entered.
- The email will provide information on how to reset the password.
- Be sure to save the new login credentials.
Paubox Account Settings Page
Once you have successfully accessed your account, you will be taken to the overview page. Use the navigation links on the left-hand side to navigate to different pages.
Manage User Accounts
Account administrators can add and remove user accounts from the Encrypted Senders page
If you see the following message at the top of the page: You have reached your limit of 10 encrypted senders. You will need to first remove users before adding new accounts. Depending on your Paubox plan , you may need to update your subscription plan to add additional users. If you need assistance in upgrading or changing your Paubox subscription.
Manage Account Billing & Subscription
Administrators that need to manage their account billing information, you can access your account here:
If you would like to cancel your Paubox subscription, please contact support@flourish.healthcare or go to Manage Your Account .
Additional Resources
Parting ways with Paubox
If you are planning to or have already ended your Paubox subscription, it is essential to follow the steps in the guide provided by Paubox.
If you are using another email client are additional help articles from Paubox.
Paubox Off-boarding Steps
Part I: Your Domain - Update Your Records
.1Log in to your Domain Host
.2Click on the Control Panel (may also be called DNS Zone Editor, or just DNS)
.3Find the record of type TXT with a value similar to: v=spf1 include:_ spf.google.com include:_ spf.paubox.com -all
.4Edit the record and remove only "include:_ spf.paubox.com " from the value (leaving the rest of the record in place)
.5Click Save
Part II: Google Workspace - Adjust Gmail Settings
.2Click the Apps icon
.3Click on the Google Workspace box
.4Click on the Gmail icon
.5On the next screen (Settings for Gmail), scroll down to the bottom and click Routing >>
.7Click the SAVE button at the bottom right corner of the screen